Complaints Procedure

If you have a complaint or feel unhappy with any aspect of the service, please let us know by informing the Duty Manager, or if unavailable, a member of the Management Team:

Karen Hancox
Elliott House
81 Walkers Heath Road
B38 0AN

Telephone: 0121 605 2608
Email: [email protected]

A complaint can be done in person, telephone, email or in writing to the above address. In the event the Manager is unable to resolve the issues then please address your concerns in writing, (stating Private & Confidential) to:

Lee Baillie
Arden Lodge Residential Home (Office)
946 Warwick Road
Acocks Green
B27 6QG

Get Advice!

To request a further information please call 0121 605 2608 or contact us via our webform today.

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Our Core Values

At Elliott House we have full insight and understanding in promoting independence within the confines of residential services. We fully appreciate the sacrifices our residents have had to make; therefore, we want to support all our residents through a person-centred ethos of care and support. The culture within the staff team is one that we endeavour to promote the individual’s independence through enablement and empowerment. The staff team will support in a manner that will enable the resident to maintain their existing skills, and where they choose to do so, support them in developing new skills through a variety of activities.

dementia activities

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Arden Lodge Elliott House Lindale Homes